Should your hardy shrub, tree or evergreen fail to survive its first winter, we will give you credit for the original purchase price. The dead plant and original receipt must be presented June 1 - 30 of the following year in order for credit to be issued. Credit will be given ONCE only. Guarantee is conditional upon IMMEDIATE planting and regular watering procedures.
Items not covered by the guarantee include annuals, perennials, water plants, hanging baskets, planted planters, strawberries, tender plants, bulbs, sod and seeds are not part of the guarantee. Delivery and labour are not part of the guarantee.
We accept no returns on plants, chemicals, fertilizers, and cut fabric/pond liner. Non-plant items must be returned within 10 days of purchase date for in-store credit.
Lakeshore Garden Centre guarantees that your hardy tree or shrub is appropriate for our climate zone and that it will survive its first winter. Plants have a built-in threshold tolerance to low winter temperatures but some are hardier than others. Two of the same plants, planted side-by-side, can experience different winter injury. We encourage you to refer to our Plant Care Guide for information.
We want you to be a successful gardener. Our guarantee is against winter kill. Plants can stress out and may not look perfect in the first growing season but will continue to establish a strong root system. We want to make sure the plant has every chance to survive and thus we only accept returns from June 1 to June 30 for hardy plants purchased the previous year. This gives you the added comfort that you can give it the time it needs.
We encourage you to contact us with any problems before uprooting the plant. Email us with photos at firstname.lastname@example.org